Same day despatch, order by 1pm (GMT)

Returns address:

International Dance Supplies, 7 Silverhills Road, Decoy Industrial Estate, Newton Abbot, TQ12 5ND, United Kingdom

Returns information:

You may return eligible items for a credit or a refund within 28 days of receipt (45 days for international orders). We do not offer exchanges. If you need to replace an item you have purchased, please return the unwanted item to us for a refund and then place a new order for the required item.

Please use the picking slip enclosed with your parcel. If you no longer have your picking slip, you can download a returns form here.

All returned items unless faulty must be in a resaleable condition including the garment bags, packaging and accessories.

We advise all customers to send items back on a tracked service and that you obtain proof of postage as the parcel is your responsibility until it reaches us.

 

Extended 60 Day Costume Returns: Extended 60 day returns policy only valid on Costumes ordered with International Dance Supplies between Tuesday 1st March until Thursday 30th June 2022. Eligible items must be returned for an IDS credit or a refund within 60 days of invoice. All returned costumes, unless faulty, must be in a resaleable condition including the garment bags, packaging and accessories. Excludes Made to Order, dropship and special order items.

 

Eligible for return:

Unwanted goods in an unworn state with labels attached and with original packaging

Tights, underwear and foot thongs in its original, sealed and unopened packaging

CDs and DVDs in their original sealed packaging

 

Not eligible for return:

Non-regular stock items such as dropship items and Made-To-Order items (MTO)

Hats, wigs, hair accessories and foot accessories

Face Masks

Items where the costume bag, packaging or the label inside the garment has been marked or labelled in any way

Underwear where the hygiene seal is not intact, or any labels have been broken. This includes bras, briefs, thongs, bra straps, body stockings, undergarments/body liners, dance supports/dance belts, foot thongs, socks and ToeSox. This is due to hygiene reasons.

Toiletries including make-up and brushes which are unsealed after delivery. This is due to hygiene reasons.

Where a product has a hygiene sticker or seal warning that the product cannot be returned once the sticker is removed, a refund will not be given if the seal is broken

Items without the included accessories

Items which have been worn or washed

Items returned outside of our returns policy, ie 28 days for UK and 45 days for international.

 

Please note that returned items may take up to 28 days to be processed once we receive them.

 

International Returns

Parcels being returned from outside the UK must be clearly marked on the box as ‘Goods being returned to the UK’. From the 1st January 2021 this also includes EU countries. Any customs charges incurred by IDS due to a parcel not being clearly marked will be passed on to the customer and deducted from the corresponding credit.

Please contact your local customs authority to claim back customs fees paid if you are returning items for a refund or an exchange.

 

Incorrect and Faulty Items

If you have received an incorrect or a faulty item, please contact us first before returning the item.

Please e-mail us photos of the item you have received in error or the faulty item to hello@ids.co.uk along with your account reference, order number and item code of the incorrect or faulty item. We will then arrange for replacements to be sent and will advise what to do with the incorrect or faulty item.