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for customer services

SAME DAY DISPATCH

on orders before 2:00pm

FREE POSTAGE AND PACKING

on orders over £75 (excluding VAT)

Postage and packing

Your contribution to Postage & Packing:

All postage charges quoted are subject to VAT and are calculated on the net value of orders.

Eire (€)

All orders are Tracked

All goods valued at:  
99€ and over FREE
Under 99€ 10.00€

 


European Countries Paying in Euros (€)

Zone 1

Standard*

All goods valued at:  
99€ and over FREE
Under 99€ 15.00€

 *For Switzerland FREE standard delivery over 125€

Tracked

All goods valued at:  
150€ and over FREE
Under 150€ 20.00€

 

All Euro Zone 1 orders over €150.00 qualify for FREE Tracked delivery.

Transit Times for Tracked Delivery

Austria 2 days France 2 days Netherlands 2 days
Belgium 2 days Germany 2 days Portugal 3 days
Bulgaria 5 days Greece 5 days Romania 4 days
Denmark 2 days Greek Islands 5 days Slovenia 3 days
Eire 2 days Italy 3 days Spain 3 days
Estonia 5 days Latvia 6 days Sweden 3 days
Finland 4 days Luxembourg 2 days Switzerland 4 days

(Transit times are in working days and based on deliveries to major cities)

Zone 2

All goods valued at:  
500€ and over FREE
Between 100€ and 500€     50.00€
Under 100€ 15.00€

Cyprus, Gibraltar, Hungary, Malta, Monaco, Norway, Poland, Russian Federation, Slovakia, Turkey & Ukraine

Zone 3

All goods valued at:  
250€ and over (+ add 14€ for every extra 140€ or part thereof) 70.00€+
Between 150€ and 250€ 55.00€
Under 150€ 20.00€

All other countries in Europe

For customers in the EU who pay in Sterling please see the section referring to Sterling below.  


European Countries Paying in Sterling (£)

Zone 1

Standard

All goods valued at:  
£125 and over FREE
Under £125  £12.00

 

Tracked

All goods valued at:  
£125 and over FREE
Under £125 £15.00

 

All Euro Zone 1 orders over £125.00 qualify for FREE Tracked delivery.

Transit Times for Tracked Delivery

Austria 2 days France 2 days Netherlands 2 days
Belgium 2 days Germany 2 days Portugal 3 days
Bulgaria 5 days Greece 5 days Romania 4 days
Denmark 2 days Greek Islands 5 days Slovenia 3 days
Eire 2 days Italy 3 days Spain 3 days
Estonia 5 days Latvia 6 days Sweden 3 days
Finland 4 days Luxembourg 2 days Switzerland 4 days

(Transit times are in working days and based on deliveries to major cities)

Zone 2

All goods valued at:  
£400 and over FREE
Between £80 and £400   £40.00
Under £80  £12.00

Cyprus, Gibraltar, Hungary, Malta, Monaco, Norway, Poland, Russian Federation, Slovakia, Turkey & Ukraine

Zone 3

All goods valued at:  
£200 and over (+ add £10 for every extra £100 or part thereof)   £50.00+
Between £100 and £200 £40.00
Under £100  £12.00

All other countries in Europe

For customers in the EU who pay in Euros please see the section referring to Euros above.


Ballet Barres

Payment is required with the order and delivery may take up to 6 weeks.  Carriage will be charged at cost on all barres except mainland UK where normal terms apply.

Delivery Information

Orders are despatched Monday to Friday.  For same day despatch we do ask for orders to be with us by 2pm GMT (UK orders 3.30pm). Any orders placed after this time will be despatched the next working day.
Prices for EC Countries/ROW are based on Royal Mail and DHL services. For alternative courier services and prices please contact the Customer Service Team before placing your order. Acceptance of goods also constitutes acceptance of the terms and conditions.

If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance or additional documentation. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

Please note international shipments may be subject to cross-border inspections by customs authorities.  Overseas deliveries may be subject to local import duties and taxes, and may be affected by Customs and Excise delays. Please note that IDS cannot be liable for any local import duties and taxes imposed.

Delivery cannot be guaranteed and IDS are not held responsible for parcels lost or delayed. For upgrade options please contact our Customer Services Team.

Delivery Address Change

Customers who change their delivery address online must ensure any details entered are correct. IDS cannot be held responsible for non-delivery of goods due to inaccurate address information supplied.